Refund & Cancellation Policy

Cancellation

Bubbble memberships are one-time purchases and do not renew automatically. There is no recurring payment to cancel and no card details are stored. If you simply do not buy another plan, your membership ends on its expiry date and you are not charged again.

You may stop using the service at any time. To delete your account entirely, see the Privacy Policy.

Refunds

A membership gives you immediate access to the full service, so once a membership has been activated the fee is generally non-refundable, including for any unused days remaining in your period.

When we will refund you

We will refund you in full in these situations:

• Duplicate payment. You were charged more than once for the same membership period.
• Payment taken but membership not activated. Money left your account but your membership did not start, and we are unable to activate it.
• Incorrect amount. You were charged an amount different from the advertised plan price.
• Technical failure on our side. A fault in our service prevented you from using the membership for a substantial part of the period, and we could not resolve it.

When we will not refund you

• You changed your mind after the membership was activated.
• You did not use the service, or used it less than you expected to.
• You did not find a match. We provide access to the platform, not an outcome.
• Your account was suspended or terminated for breaching our Terms of Service.

How to request a refund

1. Contact us using the details on our Contact page within 7 days of the payment.
2. Include your registered mobile number, the payment date and amount, and the store order ID if you have it — Google Play sends it by email, and Apple shows it in your purchase history.
3. Describe what went wrong.

We respond to every request within 3 working days.

How refunds are paid

Memberships are sold through the app stores, so the refund is issued by the store you bought from, not by us directly. Approved refunds always go back to your original payment method — we cannot refund to a different account or method.

Bought on Android, through Google Play. Contact us and, if your request meets the conditions above, we will approve the refund with Google. It typically reaches your account within 5 to 7 working days, depending on your bank or card issuer. Google Play also lets you request a refund yourself within 48 hours of purchase, directly from the Play Store.

Bought on iPhone, through the App Store. Apple handles all refunds for App Store purchases itself, and we are not able to issue one on your behalf. Request it at reportaproblem.apple.com or through Settings on your device. Apple decides the outcome. Please do still contact us if something went wrong — we will confirm your account and payment details to Apple in writing to support your request, and we will fix anything on our side that caused it.

Questions

If anything here is unclear, please contact us before making a payment.